FEEDBACK, COMPLIMENTS & COMPLAINTS

How to give us your feedback, compliments or complaints

Your feedback is important to us. Your feedback is an integral part of our quality programs and audits. Help us identify improvement opportunities to provide you with a better service.

Before you submit a complaint, we encourage you to give us a call on (03) 9471 1231 to discuss your concerns.

You can email us your contact details and a summary of your complaint and we will get back to you to talk in more detail.

You can provide your feedback to us by:

·       Telephone: (03) 9471 1231

·       Downloading a form below and returning by post or email

·       Using the online AGAPI Care feedback form below

Where to send your feedback

You can also talk to

Department of Health and Human Services
Complaints, Integrity and Privacy Unit
GPO Box 4057
Melbourne VIC 3001
Phone:  1300 884 706 (cost of a local call)
Email:  complaints.reception@dhs.vic.gov.au

Disability Services Commissioner
Level 30, 570 Bourke Street
Melbourne VIC 3000
Phone:  1800 677 342 (free call from landlines)
TTY:  1300 726 563
Email: complaints@odsc.vic.gov.au
Fax:  03 8608 57 65

AGAPI Care Online Feedback Form

AGAPI Care Online Feedback Form

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Privacy Note

AGAPI Care is committed to protecting your privacy.  This commitment arises not only from a wish to comply with legal obligations but also in recognition of and commitment to information privacy as one of the foundations of human dignity.  AGAPI Care will collect and handle personal information that you provide on this feedback and /or complaints form for the purpose of investigating and responding to your feedback and / or your complaint.  We will only use your information in accordance with relevant privacy and other laws. Refer to our Privacy Policy.