Feedback / Compliments:
Your feedback is important to us and is an integral part of our quality programs and audits.
Your feedback helps us to identify our strengths, and provides an opportunity to improve how we
provide services to you.
We are commited to listening to all feedback, so please contact us via phone at 03 9471 1231 or
via email at firstname.lastname@example.org and let us know how we are doing.
Complaints are important to AGAPI Care.
If you have a complaint we will work with you to understand and address your concerns.
You can raise your concern with a staff member you are comfortable with or contact our Manager
Client Services on 03 9471 1231 or email email@example.com.
If you need help to make a complaint we can help you acces an advocate and if we can’t resolve
your complaint to your sasfactory level you can raise your concern with the NDIS Commission at
www.ndiscommission.gov.au or by calling 1800 035 544.
You can also talk to
NDIS Quality and Safeguard Commision
PO Box 210
Penrith NSW 2750
Phone: 1800 035 544 (9am to 5pm local time, Monday to Friday. Excluding public holidays.)
TTY 133 677
NDIA / NDIS
GPO Box 700, Canberra ACT 2601
Phone: 1800 800 110
Department of Health and Human Services
Complaints, Integrity and Privacy Unit
GPO Box 4057
Melbourne VIC 3001
Phone: 1300 884 706 (cost of a local call)