FEEDBACK, COMPLIMENTS & COMPLAINTS

How to give us your feedback

Your feedback is important to us. Your feedback is an integral part of our quality programs and audits. Help us identify improvement opportunities to provide you with a better service.

Before you submit a complaint, we encourage you to give us a call on (03) 9471 1231 to discuss your concerns.

You can provide your feedback to us by:

·       Telephone: (03) 9471 1231

·       Email to feedback@agapicare.org.au

·       Using the  AGAPI Care Online Feedback Form below

To make a complaint, contact Manager Client Services on (03) 9471 1231. You can also download the form below and return it by post to 537 High street, Preston, VIC, 3072 or email on clientservices@agapicare.org.au .

You can also talk to

NDIA / NDIS
GPO Box 700, Canberra ACT 2601
Phone: 1800 800 110
feedback@ndis.gov.au

NDIS Quality and Safeguard Commision
PO Box 210
Penrith NSW 2750
Phone:  1800 035 544 (9am to 5pm local time, Monday to Friday. Excluding public holidays.)
TTY 133 677

Department of Health and Human Services
Complaints, Integrity and Privacy Unit
GPO Box 4057
Melbourne VIC 3001
Phone:  1300 884 706 (cost of a local call)
Email:  complaints.reception@dhs.vic.gov.au

AGAPI Care Online Feedback Form

AGAPI Care Online Feedback Form

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